MeriSehat consultation

Terms of service

Service scope

MeriSehat helps users access online doctor consultations for common, non-emergency health concerns. It is not an emergency service and does not guarantee that a consultation is suitable for every concern.

Clinical independence

Medical advice, diagnosis and treatment decisions are made independently by the registered medical practitioner. Consultation outcomes depend on the doctor’s independent clinical assessment. A doctor may recommend self-care, tests, an in-person assessment, specialist care, or urgent care.

Your responsibilities

You must provide accurate, current information and follow urgent-care advice. The service is not a substitute for emergency care. A parent or legal guardian must use the service for a minor where required.

Fees, refunds and technology

Any consultation fee is disclosed before the consultation begins. Refund eligibility is described in the refund policy. Internet, device, communications-platform, and availability limitations may affect access to the service.